Technology Built
for Patient Care
From patient access and telehealth to HIPAA Security Rule compliance, Fresh Coast Technology Advisors sources and manages the technology that keeps your practice running, secure, and focused on care.
The Practice Challenge
Why Healthcare Practices Have Unique Technology Needs
Patient Access & Scheduling
Missed calls are missed appointments. Practices lose revenue every week to unmonitored phone lines, long hold times, and no-shows that better communication tools could prevent.
Multi-Location, Multi-Provider Complexity
Managing connectivity, communications, and IT across clinics, specialists, and remote providers — each with its own EHR access and staff — creates inconsistency, cost overruns, and security gaps.
HIPAA Security Rule Compliance
Practices are required to maintain a formal, documented security program to protect electronic protected health information (ePHI). Non-compliance carries significant legal, financial, and reputational risk.
EHR & Telehealth Connectivity
Epic, Cerner, athenahealth, and telehealth platforms demand reliable, low-latency connectivity. Downtime in your EHR or a dropped telehealth visit means your entire operation grinds to a halt.
The HIPAA Security Rule Applies to Your Practice
Any practice that creates, receives, maintains, or transmits electronic protected health information (ePHI) is a covered entity under HIPAA — which means the Security Rule applies to you, and enforcement is active.
Penalties for non-compliance include fines up to $50,000 per violation, mandatory corrective action plans, and reputational damage. Fresh Coast can help you build and maintain a compliant security program.
HIPAA Security Requirements
- Designate a HIPAA security officer
- Conduct a written risk assessment
- Implement multi-factor authentication
- Encrypt ePHI in transit and at rest
- Deploy an intrusion detection system
- Train staff on security & privacy awareness
- Monitor and audit access to systems
- Maintain a written incident response plan
Our Solutions
Everything Your Practice Needs
We source from the best healthcare technology providers in the market — at no added cost to you.
A Phone System Built for Patient Access
Replace aging PBX systems with cloud-based communications that connect front desk, nursing, billing, and providers — with the flexibility to scale across every location.
- Cloud phone system (no hardware)
- Automated appointment reminders
- Secure patient texting
- Auto attendant & call routing by department
- EHR & practice management integrations
- Call recording & compliance
Reliable Infrastructure for Virtual Visits
Telehealth only works if the connection holds. We design and manage the network and communications stack behind every virtual visit — so providers and patients never lose the call.
- HD video visit infrastructure
- Bandwidth prioritization (QoS)
- Remote provider connectivity
- Waiting room & scheduling integrations
- Mobile & tablet-ready platforms
- Session recording & compliance
Always-On Connectivity Across Every Location
We source and manage the internet, private WAN, and failover solutions that keep your EHR, telehealth platform, and patient-facing systems online — even when your primary circuit goes down.
- Dedicated internet (fiber & cable)
- SD-WAN for multi-site practices
- 4G/5G failover (Cradlepoint)
- MPLS for private multi-site WAN
- Guest WiFi for waiting rooms
- Medical device & IoT connectivity
HIPAA Security Rule — We've Got You Covered
The HIPAA Security Rule requires practices to implement administrative, physical, and technical safeguards to protect ePHI. We help you meet every requirement and stay audit-ready.
- Written Information Security Program (WISP)
- Multi-factor authentication (MFA)
- Endpoint encryption
- Staff security & privacy training
- Risk assessment & gap analysis
- Incident response & breach notification planning
Managed IT for Healthcare Practices
Your front desk, nursing staff, and providers can't afford IT downtime. Through our partnership with Platinum, we provide 24/7 managed IT that keeps every workstation, terminal, and system running — so your staff can focus on patients.
- 24/7 monitoring of all practice systems
- Helpdesk for front desk, nursing, and providers
- Patch management & endpoint protection
- Backup & disaster recovery
- Microsoft 365 management
- Network security & firewall management
24/7
System Monitoring
<1hr
Average Response Time
100%
US-Based Support
$0
Downtime Goal
Why Fresh Coast
One Advisor for Your Entire Tech Stack
Most practices are managing 5–10 vendor relationships with no one coordinating the big picture. Fresh Coast acts as your single technology advisor — sourcing, negotiating, and managing every piece of your tech stack so you can focus on patient care.
Schedule a Free Practice AssessmentNo added cost — carriers and vendors pay us directly
Vendor-neutral — we recommend what's right, not what pays us most
HIPAA Security Rule expertise built into every engagement
Single point of contact for all telecom, IT, and security vendors
Ongoing lifecycle management — we don't disappear after the sale
Ready to modernize
your practice?
Schedule a free, no-obligation technology assessment and find out exactly where you can reduce costs, close security gaps, and improve the patient experience.
Schedule My Free Assessment